Shipping policy

Thank you for shopping at SO Hong Jade. We strive to deliver your orders promptly and efficiently.

Processing Time:

  • Orders are processed within 1-2 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods and Delivery Times:

  • We offer standard and expedited shipping options.

  • Standard shipping typically takes 3-7 business days.

  • Expedited shipping typically takes 1-3 business days.

Shipping Rates:

  • Shipping costs are calculated at checkout based on your location and the weight of your order.

International Shipping:

  • We ship internationally. Delivery times and shipping costs vary by destination.

  • Customs fees, duties, and taxes may apply and are the responsibility of the recipient.

Order Tracking:

  • Once your order ships, you will receive a confirmation email with tracking information.

Lost or Damaged Packages:

  • If your package is lost or damaged during shipping, please contact us within 7 days of delivery.

For any questions about your order or shipping, please contact us through our store's contact page.